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Brent said he always strives to achieve excellence in his career and he is keen to secure a long term position in a positive team environment. 

He listed the following as his positive attributes:

Recognised as a quick learner.

• Ability to undertake and complete new tasks with minimal to no supervision.
• Ability to communicate with people of diverse backgrounds.
• Excellent written and oral communication skills.
• A team player with the ability to work independently.
• Attention to detail and great problem solving skills.
• Strong sense of responsibility and motivation.

Verbal Referee statement:

This referee confirmed that Brent was under his supervision for about 2 years. He said he highly recommends Brent to a future employer and there aren't many employees he'd do that for.

He said that one of Brent's main strengths are his people skills, his happy characteristics, mannerisms, and his ability to motivate those around him.  When the department was under pressure, Brent's manner had a calming and jovial influence on staff and they all seemed to work harder to meet and exceed targets.

He also described Brent as an outgoing person who can get on with absolutely everyone; the Directors of the company held him in high regard.  He is outgoing and loves to learn, he certainly isn't ‘backward.'  They utilised his love of learning and his ability to learn in many areas to benefit the company. 

He could work in every department of the company plus he took it upon himself to train as a Workplace Trainer and he was also on the Fire Fighting Team.

In regards to his Workplace Training role, Brent had his own office and computer, he developed his own teaching modules to train the staff.  He was also the OH&S representative, ran the meetings, took the Minutes etc.

The next day he might then be on the forklift moving stock around, or checking stock off on the manifest or operating machinery, "He could do anything.  He is multi skilled and very flexible."  On assessing his overall work quality, this referee said he would have to rate him 9 out of 10.  He added that he also has a good mechanical aptitude, especially working with the machinery.

He said Brent's reliability and punctuality was excellent.  When asked whether he considers him recommendable to another company, he replied, "Without a doubt.  He's a good all-round person."  He listed the following as Brent's strengths: Motivational skills; Interpersonal skills; Ability to learn; Multi skilled; Will take on any challenge thrown at him; Honest; Hardworking; Loyal.  No weaknesses were noted.

Strengths:

• Recognised as a quick learner
• Ability to undertake and complete new tasks with minimal to no supervision
• Ability to communicate with people of diverse backgrounds
• Excellent written and oral communication skills
• A team player with the ability to work independently
• Attention to detail and great problem solving skills
• Strong sense of responsibility and motivation

Deanna is a mature minded, down to earth and friendly lady.  Her experience lies mostly in customer service, service coordination, and internal sales.  She can also do basic accounts on MYOB.

She is very good at liaising between the company's drivers and customers, keeping each informed of times schedules etc.  She has a bright and bubbly phone manner.

Deanna has a very stable employment background; she is seeking another long term position with a friendly company and a pleasant working environment.

Deanna's experience includes taking bookings and despatching drivers, follow up delivery times and coordinate drivers, proof of delivery documentation, taking orders and entering into the computer system, invoicing, stock control, product costing, handling customer complaints and dispute resolution, quoting, handling all customer enquiries, problem solving, accounts and the general day to day running of the office.

Strengths:

I am self starter with strong problem solving abilities, and a hard worker with a reputation for getting the job done - no task is too big or too small. I am adept at building client relationships, have a good head for figures and calculations (eye for detail), and trouble shooting.

• I am a reliable hard worker
• I get along well with customers and co-workers
• I am a self starter and strong problem solver
  
  

Referee comments:

This referee described Deanna as very likable, gets on well with customers, fits in very well, adapted easily and was motivated by ‘taking pride in her job'.  He stated that Deanna is outgoing, friendly and showed a genuine interest in others, whether it be staff or customers.

He assessed Deanna's attention to detail and accuracy and working under pressure as excellent, she was very particular with the quality of her work, ‘a bit like a dog with a bone,' she never gave up on a task until she attained her intended goal.

When asked to comment on Deanna's strengths, this referee replied; Diligence; Person to person skills; Takes pride in her work; Very proactive.

A mature minded highly experience Bookkeeper, both QuickBooks and MYOB.  She is seeking 10-15 hours per week to compliment her other part time job.

Personal Statement:

"I am seeking a position that requires a hardworking, experienced, dedicated employee who gets personal satisfaction out of working 'smart' and being part of a team that always puts their best foot forward.  At my age I have had a huge variety of life experiences which add knowledge and maturity to situations, whilst still being open to other people's perspective.

My skills are varied, based around accounting, bookkeeping and office administration.  I have extensive commercial business knowledge and excellent people skills.

In a work environment I would say I have the ability to "get things done" regardless of deadlines, difficulties and other agendas, whilst maintaining the all important smooth running, co-operation and congeniality required in any office.

Having a very stable work history and an excellent accounting knowledge I am seeking a position with responsibility, ownership and interest.

Previous employers have found my accounting/administration skill and dedication to business wellbeing a major asset.  I am looking for a long term mutually beneficial relationship that can prosper and produce excellent outcomes for both parties.  I see myself in the workforce for another 15 to 20 years."

Referee comments:

This referee sung Denise's praises as being the most efficient, experienced MYOB Bookkeeper he has ever had the pleasure in working with.  He said their accounts and MYOB systems were in a shambles when she started as it had never been set up nor used correctly by previous staff; Denise got 'stuck-in' and tidied everything up, brought all tax and legal requirements up to date etc.  He noted that she also got on very well with everyone.

He assessed Denise's work quality, attention to detail and knowledge of Bookkeeping as 'excellent,' she has very high standards and liaised professionally with their external Accountant.  He said she actually exceeded his work expectations, for example, she was very flexible and put in extra time when required; she would role her sleeves up and pitch in to assist other staff (outside her job role); she is not a clock watcher; she would take the time to explain the monthly financial reports to the Committee in a manner in which they understood; she filled in his CEO position and made any day to day decisions when he was on leave.

During pressured periods, this referee said Denise never stressed, she just took it all in her stride and she actually enjoys having a busy work load.  He added that she was very reliable and punctual.  He considers Denise extremely highly recommendable to another company, "Without a doubt!"  He also mentioned that their 'books' flew through the annual audit, a credit to her due diligence. 

He listed Denise's main strengths as: Honesty and integrity; Extremely smart / clever; Has a good head for figures; Versatile and flexible; Very good at what she does; Meticulously diligent; Scrupulously honest.  He finished by saying that she will be an asset to any future employer. 

Summary of skills:

• All functions for both accounts payable and receivable, payments, bank reconciliations
• Accounting software packages too varied to list - latest being MYOB (current version)
• Profit & Loss, general ledger, balance sheet, depreciation, month end & year end results
• GST preparations and BAS returns
• Debt collection - firm, successful but maintaining client relationships
• Import/export documentation, forex contracts, exchange rates
• Government department acquittals funding and grant applications
• Liaising with Board of Directors, Committee of Management and fulfilling deadlines on a tight time/budget system.
• Standing in as MD/CEO on numerous occasions where required
• Payroll (all functions), superannuation, payroll tax, WorkCover, PAYG and year end returns
• Depreciation, asset register, journal entries and accumulations
• Budget planning and cash flow forecasting
• Liaising and negotiating with various institutions - accountants, banks, solicitors, insurance companies and government departments etc
• Supervision of staff, HR and general staff training
• Client liaison, tender, pricing and terms negotiation
• Administration to the highest level with an exceptional duty of care
• Plus so many day to day activities that any office can & generally does require

Strengths:

• Excellent analytical mind. Always looking into the reasons "why?"
• Inquisitive - wanting to understand the whole process.
• Lateral thinker - looking forward.
• Am not precious - I am always prepared to roll my sleeves up and do what is required to complete any task.
• Working under pressure doesn't faze me.

Geoff is a young driven individual who commenced as a keen young chap in a customer service role and quickly worked his way up to being a Branch Manager after only 6 years, a position he held for 3 years until the branch closed down.

Geoff interviewed extremely well; he was impeccably presented, confident and spoke with ease about his customer service experience - it is quite obvious that this is a field of work he is quite passionate about.

Qualification:

Advanced Diploma in Business Marketing, completed in 2001.

Personal statement:

I have worked in Customer Service from 2001. Since 2002 I have gained experience in managing, first as a Customer Service Team Leader then just over three years as a Branch Manager. I have time management, conflict resolution and most importantly customer satisfaction expertise. 

Other skills are: Inventory control, despatching, stock takes, payroll, employee evaluations, branch operations, analysis report (P & L), troubleshooting within the branch and conducting interviews.  

My key responsibilities on a day to day basis were: Managing team of 8 customer service reps and 10 technicians; this included rostering, performance management and looking at workflow management as we had KPI's to achieve; Updating our database and logging customer messages and conversations; Call centre management and my team for each customer enquiry on repairs and after sales support; Excellent problem solving skills; Can work with minimal supervision - my head office was in Sydney, therefore I had their support but had to be very organised and work well under pressure to manage my team. 

Career objective: Establish a position with a stable and growing company, and play an active and vital role to assist in achieving company goals and values.  Leading by example, and supporting others and working together to achieve company and personal goals. Working in a healthy and happy environment. 

Referee comments:

This referee stated that Geoff quickly developed in a short few years displaying natural leadership qualities and the ability to be supportive to his peers, "This is one of the reasons be succeeded.  He has a demeanor which people respect, he is confident, a good listener and people listen to him."

This referee was keen to mention that Geoff has a natural ability to handle disgruntled and angry customers, he would always find a solution; He was a shoulder on which staff could lean on for support when they faced disgruntled customers.  He has the ability to turn a negative situation into a positive situation.

In his role as Branch Manager, he had many reporting functions in which he proved his ability in setting and achieving KPI's and encouraging staff to work as team. He said Geoff's computer skills are of an intermediate level and he has experience working with customer databases. When Geoff was being trained into the Branch Manager role, he said he could give Geoff instructions and he had the drive to stick with it until finished.

He said he can't ever recall a time when Geoff didn't meet or exceed expectations and commit to tasks.  He also thrived under pressure - it certainly never rattled him.

He added that one of George's strengths was his ability to learn and pick things up - he never sat back, and was rather like a sponge wanting to know everything there was to learn.

George has extremely versatile skills and is highly experienced in the areas of management, operations, warehousing and distribution.

"I am a Manager with 20 years supply chain and inventory management experience and I specialize in fast moving warehouse environments and operations design.

I have created major cost savings and profit by implementing business planning strategies, quality management systems, designs in procedures, footprint layouts, picking protocols and IT solutions resulting in highly productive fulfilment, distribution and shipment methods that deliver "In Full On Time" daily.

That's what I enjoy doing the most - Analysing, Strategic Planning, and implementing such with business operations, thus achieving "critical mass" or the maximum potential possible with available resources. So, that's my "thing", it's what I do best and I get a kick out of doing it."

Personality:

I would regard myself as being "Down To Earth."  I believe I am a good listener and sensitive to other peoples needs. I am jovial, happy and friendly and hard working.

Computer skills:

• Excel - Advanced
• Most MS applications - Intermediate
• Boss & Mozart WMS - Intermediate
• Ambassador Multi Warehouse System - Advanced
• Quids WMS, POS, Inv etc - Advanced
• Outlook - Advanced
• MYOB - Intermediate to Advanced

Strengths:

• Highly computer literate especially using complex Excel formulas
• Credibility and respect of my staff. Listen & sensitive to their needs.
• Create structure, procedures and therefore strong leadership for staff.
• Ability to learn and implement change.
• Offer leadership to staff via skills in problem solving.
• Use of participative style of management to enhance and create a "Team Environment".
• Good Communicator at all levels:- Persuasive, Factual and delegate in a precise manner.
• Highly skilled in methods of Planning, Organising, Leading and Controlling.

Summary of job skills:

• Developing warehouse procedures - Including IT Solutions
• Inventory Management
• Staff Management & Training
• Performance Assessment
• General analytical skills - Expenses, P&L, KPI's, Inventory

Jacky: Customer Service / Administration

(Also currently learning basic accounts tasks / MYOB)

Personal statement:

"I have a lifetime of experience in administrative and customer service roles. More specifically, I have also worked as a manager on various occasions, developing strong problem solving skills and ability to manage my time effectively.

In my current role I respond to inbound client enquiries on a daily basis. I use a courteous, professional manner to provide those customers with desired results, showing my ability to meet deadlines and follow through with what I set out to achieve.

From working in both the customer service and administration industry for many years, I have acquired superior communication skills (both oral and written), excellent office skills and computer skills. I can confidently use: Windows Professional/XP and other software programs.

I am looking to utilise my existing skills along with further learning in a new industry."

Referee comments:

This referee confirmed that she allocated Jaklene's daily tasks and targets; data entry accuracy was paramount and her work was of an exceptionally high standard, better than most "Her work quality was never an issue."  She was reliable and could be trusted to meet targets and KPI's without the need to be followed up. 

This referee described Jacky as warm and friendly, and she seemed to be motivated by achieving targets and deadlines.  When asked how Jacky handles pressure, it was stated that their busy period was between February and April and she managed the pressure well, it was never an issue.

This referee considers Jacky highly recommendable to another company and said she would have liked her to stay on because of her lovely personality, reliability, trustworthiness, hard working ability and accuracy with her work.  No weaknesses were observed by this referee.

Computer skills:

• Word- Intermediate
• Excel- Intermediate
• MYOB- commencing training in my current job
• Have also used in-house database software
• Knowledge of SAP

Strengths:

• I am always punctual
• I am a perfectionist; I complete a task to the best of my ability
• Friendly and polite
• Can-do attitude towards a challenge

• My ability to work efficiently and multi task
• My honesty and reliability

Current and previous Duties:

• Handle incoming calls
• Accounts Payable
• Filing
• Updating database/spreadsheets
• Prepare and organise incoming and outgoing mail
• Correspondence via email
• Ad hoc administration duties as necessary for Managing Director and Accounts department
• Invoicing
• Scheduling assessments and installation appointments
• Monitoring quality assurance
• Seek to achieve set KPI's as a minimum standard
• Extensive data entry
• Respond to inbound enquiries on current business
• Answer calls in courteous, professional manner providing efficient, accurate and polite service
• Develop sound working relationships with business clients, service providers and colleagues, anticipating client needs and improving services to meet those needs
• Applying knowledge of appropriate legislation and contractual requirements for current business
• Refer client enquiries falling out of jurisdiction of the Customer Care Centre to the appropriate department within Operations

Personal statement:

"I have a strong and stable background in office administration and management.

I am an outgoing, down to earth, friendly person who is extremely organised, with an eye for detail, with a can do attitude."

Skills and experience:

• Answering a high volume of incoming calls as well as Customer Service and assisting with customers at reception.
• Liaison with clients and suppliers via email.
• Writing up delivery dockets and typing up client job cards.
• Raising purchase orders for client equipment.
• Typing up quotations and checking costings.
• Organising service requests for warranty claims - follow up of same with both client and supplier.
• Typing and packing of quotations for Sales Team.
• Receiving and follow up all enquiries on a daily basis.
• Diary management for Sales Team.
• Typing of all general correspondence, letters, variations to contracts etc.
• Liaise with Manager on all current job and jobs outstanding.
• Stationery orders on a bi weekly basis.
• Personal assistance duties to sales team and office manager as required.
• Proficient in Excel.
• Organisation of all archived items.

Computer skills:

• Word - Intermediate to Advanced
• Excel - Intermediate
• Outlook Express - Proficient
• MYOB - Basic
• General internet and PC skills
• Good tying skills

Strengths:

• Proactive not reactive
• Positive achiever
• Well organised
• Prompt with my work
• An ability to work with people of all levels
• A mature work ethic after many years of various work environments
• Knowledge gained in office environments

Referee comments:

This referee described Kelly as a ‘gem,' a refreshing person to have in the office.  She is friendly, bubbly, has a great sense of humour and blends in with everyone really well.  She has a fantastic phone manner and can handle irate customers with ease; she stays calm, listens, and has a chuckle to herself afterwards!  She builds wonderful relationships with customers over the phone, even the irate ones - this is a flow-on of her lovely personality.

She was keen to mention that Kelly has a broad skills set. Her job is extremely varied and her work is of a very high quality, "Her role is multi-faceted, she is very flexible and obliging in regards to taking on any extra tasks outside her normal role such as debt collection.

She is always prepared to go one step beyond what is necessary and never says No.  She shows good attention to detail and her work is timely.  She handles pressure really well, better than most; she is very organised and can prioritise her workload."

Linda is a gem; she is mature minded, reliable, easy to get on with, punctual and puts in an honest days work.  She enjoys a laugh and works equally as well in a mixed or male only environment.  Leonie has extensive experience in the manufacturing, construction and service repair industries.

Strengths:

• Trustworthy
• Versatile skills
• Flexible
• Honest
• Reliable
• Organisational and prioritising skills
• Ability to handle high pressure situations calmly and without confrontation

Experience includes:

• Debtors
• Creditors
• Invoicing
• Reconciliations
• General Ledger
• Payroll
• Superannuation
• WorkCover
• BAS
• Allocate jobs to service technicians
• Liaise with clients and follow through
• Job costing
• Prepare quotes
• Answer phones
• General office administrative tasks
• Organise couriers
• Mail
• Banking

A referee said he never saw Linda crumble, she retains a constant pleasant demeanour, is obliging, flexible and would help anyone in the business with any task; no job was beneath her.  He said her work was accurate and he has no hesitation in recommending her to a future employer.

Pam has been working for her current employer for over 20 years.  She has varied office experience working for this importing, warehousing and retail company.  She has worked in both the head office as a Receptionist, and also in the warehouse in an administration and customer service role (current).  She is not afraid of hard work and gets on really with everyone.

Personal statement:

"I have strong communication and organisational skills.  I have worked in an office for many years. I am a very hands-on person who enjoys learning new skills.  I am a very hard working and enjoy new and exciting challenges. 

I would bring maturity, long term commitment and a willingness to get the job done.  I am not afraid of challenges."

Experience and skills:

• General reception duties
• Booking of travel itineraries
• Receipt and distribution of mail
• Typing of letters and quotes
• Management of accounts receivable, including banking, picking slips,

        purchase orders, delivery dockets, invoicing and consignment notes

• Data Entry
• Customer Service
• Ordering of all office material
• Management of warehouse logistics
• Coordinating delivery of goods
• Assistance with stock control hands on role and computer
• All aspects of Warehouse administration
• Daily, weekly and monthly reports
• Health & Safety Representative (since 2004)
• Managing Warehouse when Warehouse Manager is on holidays

Strengths:

• Willingness to do anything and do not believe in the word cannot
• Excellent communication and organisational skills
• Maturity and long term commitment

Computer skills:

• Word - Intermediate
• Excel - Intermediate
• Outlook - Intermediate
• In-house software for stock control, overseas purchasing, order entry, picking slips etc

Peter made the following statement:

I have many years experience as a Storeman and I am currently employed full time in such a position. I hold a current forklift licence, which is essential for my current position.

I pride myself in attention to detail and I am always looking for self improvement with every aspect of my work.

Referee statement:

This referee, a Sales Executive that Peter previously worked with said that Paul was a ‘one-man band' who provided full support to him, "I couldn't have done my job to the best of my ability without the backing he gave me.  He has a broad skill set, is very versatile and efficient."  There were just the two of them working from the Melbourne site, therefore Peter's job was multi faceted.

He said that Peter is very easy to work with and the two of them made a great team; with Peter's support, he became the leading Sales Executive in Australia.  Peter set himself high targets and his workload turnaround was extremely prompt, he often had orders ‘on the road' and delivered to customers within two hours, and certainly delivered by the next day. 

He built a great rapport with their customer base and provided service second to none.

He described Peter's Storeman duties as very diverse including taking phone calls, processing orders, pick/pack, receive and despatch, wrapping and strapping, load/unload trucks, booking transport and general paper work, "He solely ran the warehouse."

This referee said that Peter has a great sense of humour, and a manner/personality that would get on with anyone; he is friendly, approachable and extremely helpful, he will do whatever it takes to get a job done, "He is self motivated and if a job needed to be done, he just did it.  He took ownership and responsibility of his job."

He added that Peter's attendance and punctuality was exemplary, "I'd recommend him to anyone who is looking for a stable, level headed and efficient worker."  No weaknesses were noted by this referee.

Summary of work skills:

• Current valid forklift Licence.
• Current valid Victorian Drivers Licence with clean driving record.
• Well spoken and written English skills.
• Computer experience with Microsoft Outlook Express, Word and some Excel.
• Purchasing experience using MYOB system.
• Picking and packing.
• Inwards and outward goods.
• Monthly stock takes.
• Work well within a team and unsupervised.
• Have a willingness to pitch in and get the job done.

Strengths:

• Punctual
• Friendly
• Good work ethic
• Hard working
• Can be relied upon to get the job done without constant supervision - I can prioritise high levels of work in an efficient and timely manner.
  

Roger enjoys dealing with customers, providing sound advice and assistance; he also has a strong technical aptitude.  Roger has excellent computer skills and has worked with several different customer databases.

Overview:

• Provide analytical support and database information for fleet management. This included disposals, acquisitions, maintenance costs, registrations and insurance.
• Provide high level of administrative support and customer assistance.
• Manage staff to ensure excellent customer service is achieved.
• Achieved an excellent working knowledge of all facets of the industry including fleet management.

Personal Profile:

• Enthusiastic, hard working and courteous, stimulated by challenges with highly developed analytical and organisational skills.
• Strong interpersonal skills and the ability to interact with people at all levels combined with a strong commitment to customer service and working in a team environment.
• A powerful drive to motivate people to maximise their potential.

Strengths:

• A confident communicator with all levels of peers, management and customers
• Dedication to customer service both external and internal
• Team orientated
• Lateral thinking, not just looking at present but also the large picture

Referee comments:
This referee was keen to mention that customer interaction is Rogers's forte; he is very much at ease when dealing with customers whether over the phone or face to face.  He is very easy going and friendly, and he likes to be challenged and busy. 

He noted that Roger is an extremely confident person who could step up and take charge; he never felt intimidated or daunted by any tasks or problems he faced.  He could in fact be quite domineering when the situation required it.

He said Roger is definitely motivated by challenges, he is also a ‘numbers' person and has a natural technical aptitude, whether the job role requires it or not - he could work things out for himself.  Also, he is not backward in coming forward if he needed to ask questions.  He was very flexible and had a broad skill set.

He listed his main strengths as: Customer service skills; Technically minded; Communication skills - customers related to him exceptionally well; He works well under pressure

Shamira is a well presented likeable lady whose forte lies in Customer Service plus all associated Administrative tasks.  She is seeking ‘school friendly' hours.

She has extensive experience maintaining excellent working relationships with customers, accurately taking orders and monitoring stock levels, raise credit notes, invoices & pick slips.

Referee comments:

Shamira was described as intelligent, friendly and outgoing.  Motivated by providing the highest possible support to the customers and making sure she looked after them, adding that if there were ever any grey areas, she would always follow up. 

It was noted that she has very good computer skills and her accuracy/data entry was fine.  Shamira had a very high workload to contend with, was under a lot of pressure and she coped amazingly well.  This referee considers her highly recommendable to another company as a reliable and responsible employee.  Main strengths as: Pleasant personality; Pleasant to deal with; Always tries hard to do a good job; Data entry skills, Intelligence; Reliable; A popular and focused employee who contributed to the team in a positive and effective manner.

Experience:

• Customer Service: Maintaining excellent working relationships with customers, accurately taking orders, and awareness of customers' credit status
• Data entry of sales orders
• Communicate with despatch and warehouse regarding stock and despatch of goods
• Liaise with freight/courier companies
• Assisting sales representatives with enquires and support
• Provide first point of contact to customers in relation to queries on the stock and availability
• Maintain customer database
• Excellent time management and negotiation skills
• Ability to work independently or as part of a team
• Ability to make decisions, use initiative and take responsibility
• Well organised with the ability to verify and disseminate information
• Excellent mediation/liaison skills
• Ability to relate with empathy and compassion with people in stressful situations
• Attentive listening skills (interpreting abilities)
• Well developed word processing/computer skills
• Able to work in a busy environment

Shamira said she can quickly assess situations, has good listening skills and decision making skills.  She considers herself dependable, helpful, approachable with a positive attitude.

Computer skills:

• Word
• Excel
• Outlook
• Internet
• In-house software

Qualifications: Certificate III in Business Administration.

Qualities:
Delivery of Customer Service is my forte; I am capable of making a strong commitment to its delivery 100% of the time, whilst working in a successful and challenging environment

Responsibilities:
I am able to quickly comprehend customers' needs and requirements.  Aptitude to grasp multifaceted product knowledge is one of my many hidden talents.  I have great competency with decision making around statutory requirements together with strong administration experience. 

Accountabilities:
I manage my time effectively to complete the allotted tasks.  Participation in my own training and development is not a hesitation.  I also have a great team contribution Indicators.

An outstanding candidate with excellent product based technical experience and customer service experience.  Mature minded, down to earth, friendly, professional...

Personal statement:

My extensive Customer Service experience has enabled me to develop skills in many different areas. This has required me to adapt to change and respond and react accordingly.  A large portion of my roles has been to establish relationships with many and varied people in all areas of that respective business. 

I have enjoyed working with the different personalities and believe I can relate well to most people. I have often been exposed to very busy and stressful environments and have learnt how to manage my time and stress levels.

I have the ability to learn new tasks and would welcome any challenge. I am looking for a long term position that I can thrive in and enjoy what I am doing. 

Job skills:

• Order entry of purchase orders
• Timely response to customer needs and demands, including delivery information, order enquiries, stock enquiries, material details etc.
• Liaise with suppliers in relation to supply, isolation of stock and continuous improvement.
• Monitoring of some back orders / forward orders to ensure stock available as close to requested date as possible.
• Follow up on delayed deliveries, with outsourced Transport or our own carriers.
• Sourcing an on-sale for over ordered or incorrectly ordered stock.
• Assist Account Managers with many and varied requests.
• Register and follow up with manufacturing on quality complaints via the Non-Conformance Register.
• Financial Credits - processing of approved claims and identifying pricing discrepancies to avoid repeated issues or claims.
• Returns - processing returns of stock to either the warehouse or arranging an on sale to another customer.
• Training of new staff and assisting others where necessary.
• Providing back order reports to a range of customers
• Answering a large volume of calls from customers across Australia.
• Processing of cancellations and date changes.
• Checking of Account Managers stock compliance / availability before placing orders.
• Attend monthly meetings where I took my turn at chairperson and minute taker.
• Prioritizing orders, credits, returns and other urgent responsibilities.
• Special projects and requests as per Customer Service Team Leader.

Computer Skills:

• Word
• Excel
• Outlook
• SAP
• Lotus Notes
• As400

Referee comments:

This referee stated that one of her strengths was improving their systems and reporting functions, she generated her own Excel spreadsheets and PowerPoint presentations - he assessed her work quality as a high 8 to 9 out of 10. 

She showed good attention to detail and accuracy, and exceeded workload expectations.  He have the example that from when she first started, the company grew quite quickly - they didn't put on extra staff in her area, she just got systems better organised and managed the extra work load without any fuss, "When the pressure was on, all I had to do was provide her with some moral support."

He said that Shanie loved learning and her technical knowledge of their products continually grew to the point where she was handling many and varied technical enquiries.  When asked whether he considers her recommendable to a similar position, he  replied, "Yes, absolutely.  She came to us with no product knowledge and she had a lot of technical data to learn.  She was excellent, and we were sorry to lose her."

Among her many strengths, he listed the following: She doesn't need micro managing and could be relied upon to do the job; She can prioritise her own work load without letting things get on top of her or anything falling through the cracks; Organisational skills; Customer Service skills - she recognises the value of the client including the difficult clients; Ability to make some tough decisions especially on pricing; Mature approach; Reliable and loyal; Professional - she took pride in her work.

Troy is well presented , polite and well spoken.  He knows the etiquette required when dealing with customers, and showing attention to detail to ensure orders are 100% correct, 10% of the time.

Referee statement:

This referee stated that Troy always acted in a professional manner with customers and his peers.  He described him as outgoing and friendly.  He was very thorough with his attention to detail, "His paper work for despatching goods was always spot-on, it had to be."

He said that Troy was motivated by working hard and meeting deadlines for deliveries; he always had the interests of providing a timely service to customers in mind.  He said that Troy was constantly working in a pressured environment and he managed it well; he in fact exceeded expectations because he was multi skilled and a multi tasker; he did many other tasks on top of his normal duties.

It was stated that Troy had a high level of responsibility in his role of Offsite Warehouse Manager/Driver.  He supervised two staff and was always at work early with the keys to open-up and prepare the daily work orders for the staff, plus he was the last to leave at the end of the day.

He said he considers Troy highly recommendable to another company.  He listed his main strengths as: Uses his initiative; Ability to communicate with all levels of people in a professional manner; Hard working; His likeable nature - he gets along with everyone.  No weaknesses were noted by this referee.

Overall Work Strengths:

• Reliable
• Hard working
• Willing to learn new things.
• Organisational skills
• Punctuality
• Loyalty to company

Troy's Personal statement:

• I have worked for a Curtain Parts Factory where I was required to do deliveries so I have a good knowledge of Melbourne and the Metropolitan area
• My experience has provided me with sound knowledge when interacting with customers be it on the phone or in person. I have experience in general warehousing and despatch duties plus dealing with Courier Companies.
• I am hard working, reliable, flexible but also a family man. I have been married for many years and have two great children.

Presenting with well rounded carpentry and joinery skills, he has experience in office fit outs, domestic and commercial construction, installing kitchens, cabinets etc, roof truss manufacturing, factory timber processing and on-site work. He is a very likeable chap, with a 'chirpy' personality. 

Personal statement and experience overview:

"I am a qualified, skilled carpenter with over fifteen years experience in all aspects of building and maintenance, ranging from minor tasks right through to major renovations. I have excellent written and verbal communication skills and can competently liaise with management, colleagues, and other trades.  I also have extensive experience working unsupervised, and can competently read plans and organize my own workload and schedules.  

I am experienced in all aspects of internal and external building and maintenance.  This includes experience in painting and repairing windows, doors, locks, cabinetry, internal linings, furniture, roofing and recreational equipment.  I also have extensive experience in kit fabrication and installation, and fit out from start to finish. I hold a current Red Card, MR truck licence, forklift and order picker licence.  I also have my own transport and tools."

Referee comments:

This referee stated that William is well educated, well trained and has good math's skills, he's very good in the factory and working on-site.  He did truss cutting, assembling, jig work, reads plans and drawings etc, "He can do anything!"

He described William as ‘nice' fellow who is easy to talk to and easy to work with, he just gets on and does his job without any fuss.  He was always polite and courteous.

He said William's work quality was very high; he shows good attention to detail, higher than most.  Due to his skill, training and education, they started him straight onto a level 5 grade.  When asked whether he achieved a high work load, this referee stated that William was one of their faster workers and he consistently maintained 100% quality.

He said he was impressed with William's hard working attitude, and considers him recommendable to another company needing an experienced tradesman.  He was reliable and never took a single day off, "He has excellent ethics and we would welcome him back anytime.  He does his job, is hard working, has a high skill level and is easy to work with."  When asked to comment on any weaknesses, this referee said that absolutely nothing comes to mind.

Skills:

• Trade-qualified carpenter with over fifteen years experience.
• Extensive experience working as carpenter in extreme cold climate weather conditions.
• Practiced ability to work independently and as part of a team on delegated tasks, and to follow schedules and to meet deadlines.
• Practiced ability to read plans, organize workloads and arrange schedules. 
• Current Australian drivers licence, Red Card, forklift, order picker, and medium rigid truck licences.
• Good written and verbal communication skills; practiced ability to liaise with management, clients, and other trades.
• Good IT skills, including knowledge of Microsoft Word, Excel, Adobe, internet, and communication applications.