Anthony has a very stable employment history in Management.  Managing a FMCG warehouse & transport operations, logistics for import / export, inventory management, people management & mentoring, supervise pick & pack Scan Pack, RF, inwards & outwards, budgeting, cost accounting, OH&S:

Anthony's last  position was as Warehouse and Distribution Manager with a large manufacturer. He worked for this company for 15 years.  

He is currently working in a casual role whilst seeking permanent full time employment. Anthony noted that whilst employed in his last role, he implemented and monitored 'EDI' Scanning, they used AS400 as their Warehouse Management System which was fully integrated with accounting functions. 

Anthony also noted that after studying different options, seven or eight years ago he implemented Scan Pack.  He also selected ABS (Advanced Barcode Solutions).  He mentioned that Scan Packing and Advanced Barcoding was a requirement of their retail customers. 

Also, in his role of Warehouse and Distribution Manager, Anthony mentioned that he was involved with budgeting and cost accounting.

Anthony is easy to converse with, and during our interview he explaining many aspects of his job which would be relevant to any similar role.  He certainly seems very knowledgeable with many transferable skills.

Anthony has completed numerous courses over many years, explaining that he commenced in his last job as their Despatch Manager, then after four to five years he was promoted to running the Receiving and Despatch Warehousing prior to the promotion of Warehouse and Distribution Manager. 

He mentioned that he reformatted some parts of the warehouse to improve efficiency, productivity and stock holding. Anthony noted that the warehouse held approximately 3,500 pallets on-site and up to 1,200 pallets in an off-site warehouse during busy periods such as Christmas. 

He had responsibility for a permanent work force of 13 permanents, 2 Supervisors, plus 6 to 8 seasonal casuals.  He mentioned that it would be important in the first weeks of joining a company, to spend time ‘on the floor’ analysing operations, the people and their skills, before taking things to the next step of suggesting / implementing streamlining of systems improvements and staff development.

We have three excellent written references for Anthony. 

Responsibilities

• To manage and run a FMCG warehouse and transport operations of over 1500 finished product SKU and in excess of 6500 manufacturing SKU for all national and international customers. 
• This includes the co-ordination of warehouse and logistics of imports, export, and 3PL for both manufacturing requirements and commercial sales.
• Implement and monitor “EDI” scanning, integrated inventory warehouse and accounting systems.
• Manage staff of 13 permanents, 2 supervisors that report to me and seasonal casuals, including pick and pack scan pack operation, bulk picking, inwards receiving department, despatch and delivery drivers.
• Negotiate contracts for local, intrastate, national and international transport, including freight forwarders for imports and exports, waste disposal, forklift maintenance, security disposal, site security and pest control.
• Write and implement S.O.P’s, working within quality control constraints for Therapeutic Goods Administration.
• Budgeting, cost accounting, stock takes, cycle counts, manning, health & safety, resource, housekeeping, maintenance & repair management, and deal with any external client issues including all major retailers’ specific delivery requirements.
• Use of AS400 BPics36 warehouse management software.

Achievements

• Always operated well under budget.
• Advised company of restructuring developments and the ever changing requirements for the distribution to the major retailers and implemented systems as required to achieve best delivery practice.
• Strive for DIFOT initiatives and reporting
• Continue to improve standards, costs, moral and better utilization of resources
• Implemented racking with barcode locations and the introduction of Scan packing, ASN’s and SCCM's and the control of all freight and transportation of goods both locally and globally, including the establishment of 3rd party freight forwarding and warehousing facilities.
• Achieved 99.5% picking accuracy, minimizing returns and credits and substantial costs savings to the company.
• Ensured staff were trained in multi skilling for all warehouse duties.
• Cost savings associated with freight forwarder cartage and import freight costs brought under my control.
• Adhered to OH&S legislation and achieved no lost time injury in the16 years.

A quiet, focused, hard working and dedicated lady who has extensive experience processing data, particularly with Accounting firms.

A verbal reference was provided by Belinda's past employer.  She confirmed that Belinda worked for her doing data entry for accounting purposes plus general administrative tasks.

She said that Belinda really did relate well with staff and clients.  Although she is quiet, she is very good at what she does; she listens carefully to instructions, only needs showing something once or twice, then she can 'run with it,' getting through the work at a good pace.

Mentioning that Belinda is always keen to learn more and assessed her work quality as 'excellent,' adding that her attention to detail and accuracy was also excellent.  When under pressure, it was noted that Belinda was never fazed she worked away without any fuss.

She noted that Belinda has good knowledge of office procedures and can prioritise quickly once she has learned the role.  She added that if Belinda could work full time, she would have her back in a flash.

Data Entry into MYOB Accountants Office

• Processing Income Tax Returns and BAS & IAS statements
• Lodgment of tax returns & BAS, IAS statements
• Updating clients details - MYOB
• Update Client status report for the Australian Taxation Office

Data Entry BGL

• Lodging of company documents
• Preparation of ASIC forms & Documentation
• Preparation of Annual Returns
• Appointing/Resigning Directors
• Allotment/transferring of shares
• Updating data base - clients
• Down loading Company Secretarial Data

Accounting Duties

• Liaison with the Australian Taxation Office
• Assist in preparation of tax returns including:
• Capital Gains Schedule
• Depreciation Schedules
• Dividend and interest schedules
• Motor vehicle claims
• Other tasks as directed

Administration

• Relief Reception
• Typing of correspondence
• Ingoing and Outgoing Mail
• Making appointments for clients - electronic system

Dianne has extensive experience with small to medium sized Companies running the office, undertaking end to end Accounts, BAS and Payroll using MYOB. A great lady with a great sense of humour. Experience includes quoting, petty cash, phones, mail, customer service, purchasing, quality control, general office administration. Referee stated that Dianne is a very competent user of MYOB. She completes Accounts tasks to the point of handing over to the external Accountant.

She is seeking any type of Accounts / Administration / Customer Service role using MYOB; Dianne feels she has an advanced knowledge of MYOB, having used it since 2002.

Dianne was great to chat with; she seems very down to earth and is confident of her office and accounts skills.  She said that no job goes in the too hard basket, she willingly assists anyone with anything as she does not like to be idle.

Dianne is available for an immediate start and is seeking a commencing salary of between $48,000 and $50,000 + Super. 

A verbal reference was provided; he confirmed Dianne's dates of employment, job duties and that she reported to him.  He noted that she is very confident using computers, MYOB and Bookkeeping.  He mentioned that Dianne had good relations with her work colleagues and also built a great rapport with their clients.

He described Dianne as having a friendly disposition and has the confidence to discuss any matter that needs discussing.  When asked what motivates Dianne, he noted that she likes a challenge and a heavy work load.  When asked whether she shows good attention to detail, he replied, "Yes.  She did the Accounts to the point where they were handed to the external Accountant at the end of the financial year and I never had any complaints."

The referee went on to say that Dianne can handle the pressure that goes with a large work load and high demand.  When asked whether Dianne has the ability to learn easily, he replied, "Yes.  She is a willing learner who is always keen to take on new tasks.  She is also very flexible and will do any task asked of her."

He noted that he 'absolutely' considers Dianne recommendable to any company, adding that (hypothetically) if he was with another company in the future, and they needed a Bookkeeper, he would 'definitely' re-employ her.  He listed Dianne's main strengths as: Her competency in Bookkeeping; People skills; Public / Client relations; Flexibility (will to do anything that needed doing).

Bookkeeper / Administration

• MYOB
• Reception / Phones
• Invoicing
• Accounts Payable and Receivable
• Reconciliations
• BAS
• Payroll, Superannuation and WorkCover for 11
• General Journal entries
• Banking and Internet Banking
• Quoting
• Mail
• Petty Cash
• Human Resources
• Purchase of office consumable, stationery etc
• Customer Service
• Cleaned the kitchen if it looked dirty!
• Any general adhoc duties required

Georgia presents as a multi skilled confident Customer Service / Administrations Manager / Sales Coordinator, and an excellent communicator at all levels, both verbal and written. Key attributes include the ability to deal with a wide range of Customer and Team member enquires. This includes complaints where diplomacy and pacifying techniques are required.

Georgia has a proven her ability to communicate clear and concise information to external and internal clients. Proven ability to work within strict customer specific guidelines formulated from Stringent Customer Service training programs. She is also aware of the importance of time solution management techniques, and procedures of the escalation processes. She has strong interpersonal skills and is a quick learner, extremely adaptable to any situation, with strong attention to detail.

Georgia has many years of experience that has provided her with a wealth of knowledge.  Her roles have been extremely diverse, not only customer service, but also credit based. 

My duties include directly reporting to the Managing Director, as the Customer Service / Administration Manager, ensuring all orders and invoicing completed prior to close of business each day.

• Customer orders processed in a timely manner
• Supervising a team of four
• Ensuring all KPI's are met for Key Customer Accounts
• Produce quotations for Manufacturing clients as requested
• Liasing with Suppliers overseas
• Mail and Banking
• Back up server
• Foreign exchange payments to suppliers internationally
• Payments to Shipping agents for Tax Disbursement invoices
• Ordering stock from international Suppliers
• Order entry
• Invoicing
• Parcel tracking
• Updating records
• End of month reporting
• Importing various material internationally from suppliers
• Liaising with couriers and warehouse staff
• Inbound and outbound enquiries
• Receipting payment
• Reporting payment to accountant on daily basis
• Customer inquiry resolution
• Ensuring customer retention- constant liasing
• Calling customers ensuring enough stock on hand
• Meeting and greeting internal and external clients

Georgia has the following computer experience:  

• SAP
• Lotus notes (CAMMS)
• Microsoft Word 2000 & 2003 &2005
• Excel 2000
• Access 2000
• PowerPoint
• Computrack- Enquiry Management System
• LOE- Local Order Entry System
• Attaché
• MYOB
• Typing: 60 w/p/minute

Lilly - Sales & Customer Relations:  Extensive experience in sales, customer service and after-sales service. Fantastic people skills - vivacious, enthusiastic and a charismatic communicator. Ability to build strong customer rapport by proving service second to none. With great problem solving skills, she is a person who gives 110%. Excellent references. 18 years working for the one company (in three different roles) stands as testament to Lilly.

Lilly worked for her most recent employer from June 1990 until recently, when her position was retrenched due to a down turn in business. She initially commenced in a Receptionist role before moving to the retail division where she worked on the shop floor as a Audio Visual Sales Consultant for nearly 12 years.  In Jan 2005 an opening became available in the wholesale department where she worked in Sales & Customer Relations. 

Lilly has extensive knowledge of audio and visual equipment along with strong customer service experience; she enjoys working in this industry.  It is unfortunate that due to the company losing a major client her position has been made redundant.  

Lilly exudes confidence and displays a vibrant, energetic but professional nature.  She is friendly and engaging.  Lilly said she thrives when working 'under the pump,' and is prepared and willing to take on any new challenge which comes her way.

Lilly made the following statement: I am seeking a position in Administration / Customer Service as I feel I can contribute to a team and support all aspects of the planned projects.  Having had extensive experience in sales and providing my clients exceptional customer service and support, I take pride in the service I give them.

I can contribute to the efforts of the entire team with the same enthusiasm and drive to see the jobs to completion.  I believe my product knowledge and experience in the Audio Visual industry can only be to my benefit in this world of ever changing technology.

This is a summary of my most recent job role: Sales & Customer Relations

• A member of the sales team in the wholesale sales office, taking incoming orders from dealers, and offering information on product and finding solutions to any queries in regards to product. Advising Dealers of the availability of stock and also referring to the current shipping List for Arrival of stock to fill current backorders.
• Regularly, upgrading the Backorder system and dispatching e-mails of the backorder listing to the relevant State Representatives.
• Communicating on a regular basis with the State Representatives with updates and taking on any relevant Dealer queries for each State.
• Offering technical information on product from both the dealer network and the general public.  Despatching product literature when appropriate.
• Computer system used was ACCPAC; this was for processing of picking slips for warehouse to action and despatch goods.  Other computer skills used were Word, Outlook Express

Audio / Visual Sales Consultant

• To establish a client base, to recommend and design Audio Visual Systems to suit the clients requirements. Utilise my exceptional customer relation skills to serve and fulfill the needs of the customer.
• Provide exceptional after sales service.  Maintain excellent product knowledge, which required continuous researching. Had hands on operational experience with working product. Confidently demonstrating product in a manner that is comprehensible for the potential customer.
• Attend new Product release presentations and any relevant further training exercises.
• Utilised Point of Sale system (DYNAPOS), and previous system (BREEZE).
• Consistently performed well in regards to the National Sales Ladder. Maintaining constant top 10 positions and reaching top 3 on more than one occasion.

Linda presented professionally and was lovely to talk with.  She portrayed confidence in her abilities and also her continuing desire to always learn something new each day, not just at work, but in everyday life.

Linda made the following statement:
I was employed by a firm of Financial Advisers for over three years; while I was there I was able to develop a high standard of customer service either in a face to face situation or over the phone whilst also demonstrating the ability to be multi-skilled and multi-task.  I enjoy the variety of the Receptionist role, I have a cheerful nature, excellent communication skills and pleasant telephone manner. I am also known for my friendly personality and ability to work as an individual or as part of a team.

I have been employed in a variety of Reception and Administration roles for over 10 years with various companies and I enjoy both roles, as well as interacting with people.

• Answer the phone in a timely and professional manner
• Schedule appointments
• Attend to client enquiries
• Update and maintain data base and diary
• Faxing, filing and photocopying
• Order stationery and office consumables
• Maintain kitchen supplies and tidiness of kitchen area
• Manage petty cash
• Collect, sort and distribute mail
• Preparation and follow up of invoices
• Marketing & Mail-outs

Marsha is one very multi skilled versatile lady. Using MYOB, she can do everything from Accounts, to BAS to Payroll to streamlining office systems and procedures, organise meetings, flights, accommodation, diary management, provide support to sales staff, prepare board reports, agenda and minutes, maintain client database.

Marsha made the following personal statement:
As a Personal Assistant and Administration Manager, I am capable of effectively managing the administrative machinations of a business. I can deal effectively with customers, (internal and external) executives and other stakeholders and am enthusiastic, friendly and professional. I have great communication and organisational skills and I am capable of managing conflicting workloads as necessary.

I have a thorough understanding of the MS Office suite and MYOB, work well within a team environment and possess the ability to work autonomously using my initiative and without supervision. I strive to achieve quality outcomes in all areas with a high level of professionalism.

My experience is vast; I enjoy a busy environment and have a definite hands-on approach with everything from answering the phone, to preparing the BAS, to helping out with the annual stock count.

I am an accomplished Personal Assistant able to manage a busy Managing Director with a thorough understanding of office administration including; call screening, purchasing, sales, import /export, credit control, facilitation of travel plus much more. I have a strong sense of confidentiality and diplomacy and am capable of effectively managing all facets of office administration.  Excellent communication, organisational and computing skills.

Marsha administered three businesses from the one site, owned by the same gentleman:

Reporting to the Managing Director, my position was a key role amongst a team of 30 employees.   Revenue equated to approximately $10million annually.

 Areas of Responsibility:   

• Daily management of company finances, diary management and call screening
• Process weekly wages, monthly payroll, accounts payable and receivable (MYOB)
• Superannuation payroll tax, PAYG, BAS etc
• Process sales, purchasing, import /export documentation
• Payment of overseas Creditors via ANZ Online and local Creditors mostly via EFT
• Provide administrative support to sales staff
• Manage motor vehicle fleet and mobile phones
• Extensive supplier and customer interaction as well as diary management for MD
• Facilitate smooth interstate and overseas travel for all staff and event management
• Assist Purchasing Manager as and when required
• Mentor two office staff during absence of Managing Director

 Highlights included:

• Identified financial issues, e.g. poor cash flow and implemented measures to correct.
• Increased customer compliance by 75% via a simple customer contact program.
• Introduced user-friendly timesheets and payslips in line with legal requirements.
• Streamlined weekly wages and monthly payroll processes.
• Established and implemented office restructure to improve work flows.
• Introduced staff incentive programs, boosting staff morale.
• Organised marketing events, sales conferences and staff training sessions.
• Played a key role in bringing the company records up to standard prior to annual audits. 

Murray is currently employed as a National Service and Technical Manager; their product is sold through hardware stores.  Murray is a professionally presented professional, he answers questions in detail and he portrays a likeable demeanour; he is very easy to converse with.

Murray said that he deals with technical, service and warranty issues and liaises with installers Australia wide and has State Service Managers who report to him on a regular basis, whilst he in turn reports to the Directors.  He noted that he liaises directly with the head Production Manager overseas resolving issues regarding products, faults or information provided with the product.

Murray also noted that he liaises closely with the Purchasing Department, Spare parts, and the Warehouse & Distribution staff.  All products are Barcoded and he assists with stock taking.  During the interview, it became obvious that he has strong product knowledge; this was confirmed by his referees.  Murray said that he feels that one of his strengths is his knowledge of the industry.

Murray was asked to comment on an achievement, and quantify it, what strategies he implemented to improve performance in the service area - the following is his response:

One of the things that I have implemented in my current role is a warranty and service department that operates nationally and covers as many associated costs by charging clients for any non warranty service work that may be required. This system directly deposits money into a company account which off sets costs that are incurred for the running operation and any goods that are required.

Prior to my arrival at the company, customers were not charged for non warranty issues and technical information was not as readily available.  All technical information is either faxed or emailed when required and staff are updated as soon as information is gained for positive and informative purposes.

Constant revision of procedures and operational policies is important so that we can operate with a good business plan to cover and make money in the warranty and service department and to offer a service that is responsive and helpful. 

Whilst studying for her Bachelor of Business (Accounting) at Monash University, Nadia has been working part time 3 days per week; currently she is working for an Engineering company in an all-round accounts role where she reports to the Office Manager.  It is unfortunate that her work load does not require 5 days per week.  Nadia completed her degree in July 2008 and is now seeking full time employment.

Nadia has a an analytical mind with the ability to think through problems in a logical sequence to find a solutions; She is an intelligent and highly motivated young lady with the competence to undertake end to end accounts, BAS and Payroll; She is professionally presented, interesting to talk with, and chats with ease. 

Nadia's personal statement:   I am currently working three days a week as an Accounts Clerk with a manufacturing company. In this role I undertake accounts payable, accounts receivable, payroll, general administration and reception duties.

I believe that I have excellent communication skills which I have attained through my employment and University studies. I understand how to do quality work on time and be professional in a work environment. I am a very motivated, enthusiastic person who is keen to learn; I have a strong work ethic, I am very accurate with my work and have attention to detail.

I believe that I am a proactive team player that works well with people in a team environment. I have had many opportunities working in teams through my work, University studies, and through extracurricular activities that I have done at University and committee memberships.

Peter - Customer Service:  A competent, friendly and professional gent who has extensive experience in Customer Service roles, ranging from dealing with the general public to liaising with company Directors.  He has confident communication skills and believes by the motto of providing exceptional customer service 100% of the time to ensure your customers are always happy, and return for repeat business.

Peter's most recent job as a Customer Service Representative was recently made redundant as they centralised to the Head Office in Sydney. 

Peter explained that his role was very diverse and hands-on, ranging from client liaison, processing orders, liaising with suppliers and customers, dispute resolution plus processing inwards goods, undertaking despatch duties and some warehousing. His role also entailed chasing up the necessary parts (over 3,000) for established customers. 

Peter made the following comment, "Each part, or machine, had a stock code number along with the customers account numbers.  Orders came via email, phone, fax and face to face.  I also dealt with companies who had customers of their own, often with a date line for finishing their orders.  Most customer orders through me were for materials, FAQ's on parts, and new machines."

In 2000, Peter completed Certificate 1V of Management, which he said has fine-tuned his organisational skills, along with many other advantages such as handling 10 things at once!  In 2002, he completed Certificate II in Information and Technology, and in 1999, he completed a Certificate in Workplace Leadership. 

Peter said that of his studies completed at NMIT, his two most successful modules of particular relevance to this position were Customer Service, and Negotiation.  He said that he is also trained and experienced in resolving customer grievances, which is one of his main strengths. Peter noted that he would like very much to continue his work in the customer service field especially in a multi-function environment.

• Data Entry and Invoicing.
• General office duties.
• Taking orders by phone, email, fax, post and showroom; processing the orders into Enterprise software (75% of job role), over 3,000 spare parts.
• Handling most of despatching of stock and inwards goods processing including interstate.
• Direct new client enquiries to the Sales team.
• Servicing established customers with material support

• Detail oriented, efficient and organized professional with experience in operations and customer service.
• Possess strong analytical and problem solving skills, with the ability to make well thought out decisions.
• Excellent written and verbal communication skills.
• Highly trustworthy, discreet and ethical.
• Resourceful in the completion of projects, effective multi-tasking
   
• Control of Warehouse Operations   {am/pm shifts}
• Hands on Supervision & Training of Staff
• Implementation of Quality Control Procedures
• Staff rosters

Liaising / Stock ordering to and from suppliers 
 

• Training and Supervision of Staff (100 +)
• Supervision of Cleaning Contracts
• Responsible for gaining new contracts
• Stock control
• Purchasing officer
• Recruitment
• Client Liaison/Customer Relations
• In charge of Major Accounts

Rita rates her MYOB and Excel knowledge as Intermediate. She described her ideal role as one which is busy, and where the staff work together as a team.  She said that she particularly likes working for smaller companies, "I like to feel like I'm one of the family."

Rita made the following statement:
I am an individual who likes a challenge, likes working in a friendly environment who also likes to liaise with other people. I continuously keep myself busy doing anything I can, I love to be busy as my list of continued education below states.

• Introduction to Word 97
• Intermediate Word 97
• Introduction to Excel 97
• Intermediate Excel 97
• MYOB - Introduction to Computerised Accounting
• MYOB - Accounting Software Packages
• MYOB - with Payroll
• Introduction to Access 2000
• Keyboarding - Techniques and Operations
• Typing speed of 48 words per minute with 99.8% accuracy
• Introduction to Windows 98
• Introduction to Personal Computers
• Introduction to PowerPoint 2000
• Introduction to Desktop Publisher 2000
• Certificate II in Information Technology (Computer Applications)

Sheryl - Bookkeeper / Administration / Office Manager: Do you need a lady who can competenly run your office and tend to all day to day Admin tasks, Phones, Debtors, Creditors, Sales orders, Purchase oders, arrange freight, Reconciliations, BAS, Payroll etc?  With her down-to-earth manner and wonderful sense of humor, Sheryl has great all-round skills to offer a company.  She has a good understanding of accounting principles; she learned bookkeeping the ‘old fashioned' manual method and understands what she is doing! Sally has extensive experience in the construction and manufacturing industries, including high volume Payroll.

• MYOB - Advanced
• Quickbooks - Advanced
• Timberline - Advanced
• ACCPAC - Advanced
• Word - Advanced
• Excel - Advanced
• Other software used:
• All Banking Software
• ACCPAC
• CHRIS Payroll
• AS400
• Quick payroll
• Freight Tracking and Freight Tracking
• E-Mail
• Internet
• Various industry specific programs

Accounts / Administration / HR / Payroll

• Responsible for the Financial/ Administration Control Function.
• Associated duties including but not limited to the following:
• Accounts Payable/Receivable Local and Overseas
• Payment of local and overseas suppliers
• Payroll
• Cash flow (Daily, Weekly, Monthly, Yearly)
• Financial reporting               
• Bank Reconciliation (Online Banking)
• All Australian Taxation Office obligations including BAS, Group and Payroll Tax, FBT, Workcover, Superannuation & OH&S procedures
• Import / Export Documentation
• Foreign Exchange Contracts
• International Trade Finance
• Debtor Finance processes and reconciliation
• Oversee all finance and Administration function for  New Zealand Office