| Service Coordinator / Administration / Office Clerical The company: Long established top-of-the-range dental equipment sales and service company who provides a ‘one-stop' business catering for everything from setting up dental rooms/equipment from scratch, through to installation and service to the dental industry. Location: Currently in Flemington, soon moving to North Melbourne This is a permanent full time position in a small but busy office. The role will suit a person who has previously worked in a service coordinator role or similar. Position overview:
• Answer all incoming calls ‘with a smile' and manage urgent calls in a confident and calm manner.
• Manage and book appointments for Sales staff.
• Efficiently manage all service enquiries and bookings, allocate jobs, coordinate and manage the job schedules for 2 Technicians.
• Follow-up calls to customers e.g. to confirm service/booking times.
• Adhoc administrative tasks, typing etc.
• Show people into the showroom and offer refreshments (you are dealing with professional clients here!) Sales staff then take over.
• Data entry, Accounts Payable and Receivable using QuickBooks and follow up over due accounts. This job is all about providing exceptional customer service all of the time whether over the phone or face to face.
The person:
• Problem solving/solution finding e.g. take one technician off an installation job to tend to an urgent service repair call elsewhere
• A good knowledge of Metropolitan Melbourne is advantageous (for allocating service call-outs to Technicians)
• Professional neat and tidy presentation
• Effective communication is vital to this role; fluent written and spoken English is essential
• Practical thinking, commonsense, patience and professionalism in your approach
• Have the competency to take ownership and responsibility for your role
• Able to work independently and also in a team environment
• Punctual, reliable, good work ethic
• Self motivated with a can-do attitude
• Must be able to multi task and manage various demands in a timely manner Hours: 8.30 to 5pm Monday to Friday.
Software: Excel, Word, Email and preferably QuickBooks.
Salary: $44 to $47,500 + Super depending on skills and experience.
Parking: Off street parking is provided. In your cover letter, please state why you are the person for this role and clearly outline your relevant experience and qualifications.
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