| Internal Sales / Spare Parts Interpreter / Retail Counter Sales - Marine Industry The Company:
One of Melbourne's leading recreational Marine dealerships specialising in the Sales and Service of Boats, Waverunners, Outboard Motors, Spare Parts and Accessories, including Fishing and Water Skiing Accessories. Location: Northern Suburbs. Overview:
This is a varied and interesting role: The Accessories and Spare Parts Department is responsible for all retail counter-sales of a wide range of marine accessories plus the sales of internal spare parts to the in-house Service Centre. You will be responsible for the entire retail and spare parts department - it is a one-person job. You will be the First Point of contact for all customers coming onto the site - greet customers with a smile :) A strong interest/knowledge of general boating and/or fishing / water skiing is required. The job - Responsible for the following:
• Customer Service including keeping customers up-to-date on the status of their orders
• Stock control (electronic), ordering and pricing of spares and accessories
• Receipt of incoming stock, open and stack away/display in store
• Stock pricing
• Provide product information to customers both face to face and over the phone
• Operation of cash register and balance till daily
• Manage in-store marketing programs
• Back-up phones
• Maintain a clean and safe shop, store and showroom
• Assist with customer service at Trade/Boat Shows
• Liaise with internal stakeholders - Service Manager, Director, Admin staff and Service staff. The person:
• The passion to provide 100% quality customer service 100% of the time
• Take personal pride and responsibility for your job
• Neat and tidy presentation
• Friendly and professional interpersonal skills
• Excellent phone manner
• Self confident - communicating with suppliers and customers
• Company shirts/jackets are provided Hours: Monday to Friday 8.15am to 5.45pm. Saturday 8.30am to 3.30pm. It is negotiable in the off-season to rotate a Saturday ‘off' with other staff. Salary: In the range of $53,000 to $58,000 + Super, depending on skills and experience. In your cover letter, please state why you are the person for this role and clearly
outline your relevant hands-on experience.
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