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Service Desk Analyst

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Position: Service Desk Analyst

Location: Sydney

Duration: 6 months

My Client is looking for a Service Desk Analyst to join their team in Sydney.

Technical Skills (Core & Top-Up) 

  • Experience working in large organisations (2000+ users) in a Service Desk capacity
  • Knowledge and experience with Microsoft Operating Systems (Win10, Win8, Win7) and Microsoft Office Suite
  • Strong computer literacy skills with an emphasis on software knowledge, Installations. Microsoft Applications, Internet and Internet protocols
  • Basic computer abilities with the understanding of terminology and functionality
  • Knowledge about Active Directory, Exchange Mailbox, Remote desktop connectivity
  • Support for laptop, desktops and Printers              
  • Exposure in ITSM ticketing and monitoring tools

Behavioral Skills 

  • Good Communication skills in Business English spoken and written
  • Customer service focus
  • Team player
  • Collaborative working
  • Flexibility to work in 24 x 7 environment; shift operations
  • Ability to work under pressure and against time lines, SLAs
  • Handle high workloads and volumes
  • Detail orientation
  • Sound problem analysis and problem-solving skills     


All applicants should have full working rights in Australia

Only shortlisted applicants will be contacted for this role.

02/01/2019 $0 CBD, Inner West & Eastern Suburbs Sydney Australia 1 Information & Communication Technology
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