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Level 2 Helpdesk

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NGV Services

Next Generation Voice is a telecommunications company that specialise in residential telephone and internet services; and mine camp hotspot services.  We build our own infrastructure and manage the services after the development is complete.


Due to company expansion, we are seeking an experienced Level 2 helpdesk professional to join our team.  Your role will see you predominantly assisting our customers over the telephone to troubleshoot telephone and internet issues.


We are a small team who work hard, offer a lot of support to our staff and love to have a laugh.  We hope to fill this position with an intelligent individual that has a great sense of humour.


Knowledge requirements

  • VoIP asterisk phone line trouble shooting
  • Good understanding of SIP
  • ADSL fault finding and trouble shooting
  • FTTH trouble shooting, understanding of PON and fibre trouble shooting
  • Email trouble shooting
  • Good understanding of networking and protocols
  • Good linux skills with mainly Centos
  • Wifi networking and understanding of frequencies
  • Understanding of Radius and PPPOE


It would be advantageous if you have experience with Mikrotik routers, Wireshark, Asterisk, Ruckus and Huawei products.


Personal attributes

  • Must have great customer service and genuinely enjoy helping others
  • Must have the ability to handle pressure in a fast-paced environment
  • Be eager to learn and always look for ways to improve your knowledge
  • Must have excellent trouble shooting skills
  • Understands and complies with the requirements of documentation
  • Must have a calm disposition


The right candidate will have the opportunity to learn about network and telecommunication technologies which will enable you to grow your skill set.  We reward hard work and dedication and will provide ongoing training to provide you with opportunities to be promoted.


02/01/2019 $0 Gold Coast Australia 1 Information & Communication Technology
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