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Customer Service Officer

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Programmed Professionals

A national organisation is seeking a switched-on and experienced Customer Service Officer to join their focused and engaged Resolve Team at Head Office.

Working within the Resolve Team, you will be responsible for:

  • Responding to and taking ownership of all customer queries nationally.
  • Seek an effective solution to all queries from Franchisees, Distributors, Transport Companies and prospective customers.
  • Promote and have confidence in company brand and service.
  • Identify opportunities (prospects).
  • Identify and escalate current and potential issues and risks.
  • Work together with other departments to seek the root cause of problems and provide a working solution.
  • Conduct investigations and liaising with various departments - Transport, Distribution, Logistics, Sales and Supply Chain.
  • Take product orders and payments over the telephone.
  • Managing and delivering customers expectations.

To thoroughly enjoy this role, you must be a confident communicator, have excellent negotiation skills, be empathetic, and think quickly on your feet all whilst conscious of the team and call volumes.

You will enjoy variety in your day to day responsibilities from taking orders, and payments, confirming orders received, and processed, deliveries, to working on issues that require considerable investigation.

You will be a tolerant, patient and resilient person with a warm and professional telephone manner.

Your ability to ask the right questions, be solutions focused, use your initiative to quickly identify root causes and effectively problem solve will be utilised and developed.

Previous experience in a solutions focused or Account Management role, dealing with a large customer base with varying responsibilities will be highly regarded. Training and coaching provided.


This is an organisation that quickly identifies your potential and will develop your skills for your personal and professional development.

This role will require you to be available to commence immediately.

02/01/2019 $0 Eastern Suburbs Melbourne Australia 1 Manufacturing, Transport & Logistics
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