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Customer Support Officer/Administrator

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Constructive Recruitment Pty Ltd

The Company

Our client is one of Melbourne’s leading residential home builders priding themselves on the quality of service they deliver. Fulfilling dreams and exceeding expectations is our clients passion.

Based in Melbourne's CBD, our client is seeking an experienced Customer Support Officer with a desire for delivering a high level of customer service and administrative support. This opportunity will afford the successful candidate to be a part of a company which has a collaborative working environment delivering an outstanding customer experience.

The Role
The successful candidate will be responsible for efficiently and effectively coordinating between both builder and client. You also will be responsible for the administration process from the construction phase right through to completion. The successful candidate will build client relationships through excellent customer service, as well as providing administration support to onsite builders.

What you’ll do:

  • Managing an onsite portfolio of construction clients
  • Maintaining client contact and providing timely responses to all enquiries
  • Providing administration support to the construction department
  • Ensuring procedures and checklists are established and maintained
  • Appropriate electronic and hard copy filing for all documents
  • Delivery of excellent customer service, booking customer appointments and ensuring they are always well informed.

What you’ll need:

  • 1+ years’ experience in a construction environment
  • Ability to provide exceptional customer service
  • Effective communication skills in both in verbal and written form
  • Self-motivated and able to work in a timely manner
  • Keen eye for detail and level of accuracy
  • Strong computer skills with strong proficiency in Microsoft Office Suite
  • Experience using Companion Software highly regarded

What you’ll love:

  • Supportive & fun work culture
  • Diverse & varied role
  • Office barbecues           

All candidates must be eligible to live and work in Australia. Due to the high number of expected applications, only those candidates who successfully make the shortlist will be contacted.

02/01/2019 $0 Melbourne Australia 1 Administration & Office Support
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