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Investigation Officer

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NSW Health

Health Care Complaints Commission

Investigation Officer

Sydney CBD location
2x Ongoing roles
Package includes salary ($94,782 to $104,918) plus superannuation and annual leave loading


The Health Care Complaints Commission (HCCC) is an independent statutory body (set up under the Health Care Complaints Act 1993) that plays a central part in maintaining the integrity of the NSW health system, with the overarching consideration of protecting the health and safety of individuals and the community.


We are currently seeking to appoint Investigation Officers into a growing team. The primary purpose of the role is to conduct investigations effectively and efficiently in accordance with relevant legislation and Commission policies and procedures.


Applicants are required to submit an online application. This will include:

Current resume / curriculum vitae (CV) (maximum 5 pages)
Cover letter outlining your relevant skills and experience (maximum 2 pages)
Your response to the following two targeted questions (maximum 2 pages)

1.Provide an example of a recent complex investigation you have conducted, demonstrating how you overcame challenges and difficult issues arising during the investigation process. What outcomes were achieved
2.Describe strategies you use to communicate with complainants who have experienced extremely difficult situations, including significant loss of health or the death of family members

The selection process will include a comparative assessment to assist in determining your suitability for the role. This will include a behavioural based interview and online testing.

A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 12 months.

Recent applicants need not apply.

The successful applicant will be required to complete a Background Verification Check.

Closing Date: Sunday 27 January 2019


Please note staff will be unavailable during the closedown period from Monday 24 December 2018 until Friday 4 January 2019.

The Commission is an Equal Employment Opportunity Employer.

02/01/2019 $0 CBD, Inner West & Eastern Suburbs Sydney Australia 1 Government & Defence
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