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Student Support Officer

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Our client a leading NSW Government Department are looking for standout Student Support Officers who are customer focused, organised and highly driven in to join their team on a temporary basis (with potential for on going work). The role will involve guiding students throughout their study period and helping them succeed in their goals.
This is a contract role, so we need Candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment. Experience in a similar role within Universities or Private Colleges would be highly advantageous.
There will be a tight turn around as our client is looking for Candidates to start on the 7th of January, please only apply if you are immediately available or on a one-week notice period.
Day to day duties:

  • Providing courtesy customer service and administrative support to students in relation to recruitment and admission procedures, fees payments and visas
  • Handling an 40-50 telephone calls and email queries daily
  • Working collaboratively to facilitate enrollment of students
  • Solving students’ issues quickly with a high level of customer satisfaction
  • Supporting CRM administrative database systems and maintaining data accuracy to ensure student enrollment issues are dealt with efficiently and effectively within the agreed time frame
  • Assisting management team in the investigation of student cases and preparation of audit material


02/01/2019 $0 Parramatta & Western Suburbs Sydney Australia 1 Education & Training
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