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Client Success Manager - Make This New Role Your Own - Software Co Exp Essential

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HilsonHeard

This is a superb opportunity to step in to this brand new role in an exciting and expanding energy management software company.  Work with clients and client success colleagues to attain high levels of client satisfaction through day-to-day relationship building, understanding of client objectives and proactive engagement with clients.

This is the primary BAU contact for clients and is accountable for their successful use of the software. As the new Client Success Manager you will understand with how clients are using the software and the platform and provide technical, best practice advice to improve the client experience and ensure they are deriving maximum value from the software.

What is needed to get the job done  

  • Firstly, experience in the software industry is essential and Software as a Service experience is highly desirable.
  • You must be comfortable getting your hands on the technology and helping the clients use the software effectively.
  • You are a self confessed "geek" who develops great relationships with all types of people.
  • Your professional work ethic, superior verbal and written communication skills and ability to prioritise workload will ensure effective engagement with all clients.

Our ideal candidate will have a minimum of 3 years in a client success related role, preferably within a SaaS vendor. You may have a background in technical pre-sales, technical account management, client relationship management or similar.  You will have some experience working in the following sectors - tertiary education, health, local/state/federal government and manufacturing among others.  Ideally you will have managed a diverse portfolio of clients in excess of $1m. You offer a proven track record in developing relationships with clients and account retention/growth and regularly exceeded KPIs and targets. You possess a demonstrable track record implementing account management plans and delivering those plans.

Our client is recognised globally as a leader in the energy and sustainability software space which is huge kudos for a small-medium Aussie company. They are located in the Inner West adjacent to a major train station and the offices are modern and attractive. 

02/01/2019 $0 CBD, Inner West & Eastern Suburbs Sydney Australia 1 Information & Communication Technology
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