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Course Adviser (Higher Education)

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Australian Institute of Professional Counsellors

About us:

As a private provider of Higher Education programs, the Australian Institute of Professional Counsellors (AIPC) offers comprehensive and innovative higher education programs providing a unique and personalised learning experience to tertiary students studying through external learning.

About the role:

We currently seek to appoint a Course Adviser (Higher Education). Based at the Institute's Head Office in Fortitude Valley, the role is responsible for contacting higher education course enquirers/potential students to discuss course options and enrolment procedures by establishing and maintaining positive relationships to encourage enrolments.

Commencing during January 2019, this is a permanent fulltime position (with six months probation period). Days and hours of work are generally Monday to Friday 9:00am to 5:00pm, though some variability of hours between 8am and 6pm may be required from time to time. 

The annual salary for the position is $66,000 + 9.5% super and 17.5% annual leave loading.

Duties and Responsibilities:

The main duties and responsibilities of the role include:

  • Responding to and following up enquiries from prospective students within required timeframes via phone/email.
  • Building relationships with course enquirers, and developing a positive communication and dialogue in relation to studying at the tertiary level.
  • Encouraging enrolment using a consultative, need-based approach.
  • Achieving KPAs and KPIs whilst meeting customer (student) needs.
  • Maintaining course enquirer records in CRM System.

Skills and Experience:

To perform effectively in the role, the successful applicant will have:

  • Previous experience in a course advisory role or equivalent experience in other sales-based positions. 
  • Excellent interpersonal, communication and customer service skills.
  • Experience in utilising CRM systems to manage external client relationships an advantage.
  • Experience working in the education sector an advantage.

Our Culture:

We have a strong student-centric, values-driven culture based on the guiding principle: Empowering people to help others. The overall purpose of our organisation is for our graduates, through their own work, to positively influence the level of wellbeing and health in our communities. We accept our role in fulfilling this purpose, working with responsibility, passion, expertise and skill. Our teams develop high quality, applicable courses and programs, and provide an exceptional level of education and service to our students.  As such, we have a strong focus on creating an accountable, supportive and engaging work environment built on joint purpose, teamwork, and enthusiasm for what we do. 

How to Apply:

If this sounds like you, please submit your application by attaching your Resume and Cover Letter as soon as possible outlining how you meet the requirements for this position.

*Applications will be assessed on a first-in basis and only short-listed applicants will be contacted.

02/01/2019 $0 Brisbane Australia 1 Education & Training
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