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Service Design Specialist

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Our client is seeking a Service Design Specialist to join their project team. You will gather insights through research, analysis and testing to design solutions that bring benefits to the service users. Working directly with stakeholders you will help develop service design initiatives and solutions based on identified audience behaviours needs, goals, and best practice.

  • Sydney CBD location
  • Interview this week with an early January 2019 start
  • Initially until the beginning of March 2019 with the view to extend

To be successful, you will need:

  • Previous experience with IT Service Management (ITSM) 
  • Previous experience developing Service Catalogue frameworks 
  • Excellent understanding of service design processes, principles and best practice
  • Working knowledge of current service design tools and methodologies and their application
  • Strong research and analysis skills including facilitating workshops, user testing and interview sessions
  • Strong communication skills with the ability to articulate complex solutions clearly to team members and stakeholders 
  • Strong understanding / experience with ITIL 


02/01/2019 $0 CBD, Inner West & Eastern Suburbs Sydney Australia 1 Information & Communication Technology
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