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Home Lending Specialist | Contact Centre

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Provide exceptional customer service and help grow our mortgage lending pipeline, Full-time, permanent opportunity, Free Roadside Assistance, discounts on insurance & more great employee benefits.Full-Time | Permanent | Brisbane CBD Contact Centre

About RACQ

RACQ exists to make a positive difference to the lives of our 1.7 million members now and into the future. We embrace the value of a vibrant, diverse and inclusive workforce where the backgrounds, perspectives and life experiences of our employees help us innovate, make better business decisions and better serve our members. We live by our values of generosity of spirit, being of service, inspiring trust and dedication to excellence and have a real sense of pride in what we do.Join us during an exciting time of growth. Our vision to create a new force in banking for Queenslanders has further broadened our range of products and services which includes roadside assistance, insurance, travel and lifestyle.

About the Role

RACQ focuses on meeting member needs and creating value for our members through our diverse product offerings. The successful applicant will be responsible for converting Home Lending leads to fundings, opening Insurance and New Accounts and pipeline management for the home lending. This role owns the customer relationship and experience by delivering exceptional service to our new and existing Members.This is a full-time, permanent role based at our Edward St Contact Centre.The remuneration range is $56,618 - $61,541 + superannuation.

  • Assist in the growth of our mortgage lending pipeline and portfolio
  • Handle inbound home lending enquiries and completes outbound calls as required
  • Complete end to end lending process
  • Achieve set KPIs
  • Ensure our members are always the first priority and experience the high standards of service we pride ourselves on

Skills & Experience

  • A minimum of 3 years of proven work history in the banking or related industry in residential lending
  • Strong analytical skills
  • Strong attention to detail and compliance


  • Free Roadside Assistance and up to 25% off RACQ insurance products
  • A wide variety of travel, accommodation, retail and automotive discounts
  • Work for an organisation that is always striving to do better and be better
  • Be part of a diverse team with a learning culture

How to Apply

Apply directly online and attach your resume and cover letter. Please note, we do not accept third party or emailed applications.

All applicants will be contacted to advise of the outcome of their application. Please keep an eye out for email updates from us. Applicants may be required to complete video interviews, psychometric testing, a health assessment and/or a criminal check.

02/01/2019 $0 Brisbane Australia 1 Call Centre & Customer Service
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