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Case Manager - Travel

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Are you passionate about going above and beyond to deliver a superior level of customer service An exciting opportunity has come about to work in a team that provide Emergency Assistance to travellers holidaying overseas.  This is an 6 month contract that could lead to permanent employment.

 
RESPONSIBILITIES:

  • Acting as the first point of contact for customers who are travelling and find themselves in a distressed situation - lost or stolen passport, luggage, medical issues etc.
  • Answering calls and providing customers with the necessary support and assistance
  • Taking ownership to resolve problems and offer solutions to support the customer
  • Liaising with various parties in order to resolve the customers problem
  • Making the necessary logistical arrangements
  • Keeping accurate and detailed case notes on the system

 
SKILLS:

  • Strong communication and customer service experience
  • Strong problem solving skills
  • Ability to remain calm when dealing with more complex matters
  • Strong written skills
  • Must be able to work a 24/7 roster for the contract period
  • Travel experience would be preferred

Great team culture and great offices based in the city. 
No Working Holiday Visas. Successful candidate will need to undergo Police & Background Checks.

02/01/2019 $0 CBD, Inner West & Eastern Suburbs Sydney Australia 1 Hospitality & Tourism
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