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Customer Care Specialist / PR Outreach (ADELAIDE)

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SnapWireless Pty Ltd

Work for a fast growth e-commerce consumer tech startup, Positive, laid back but fast paced working environment, Lots of room and opportunities for growth and career progression.

Customer Care Specialist / PR Outreach (ADELAIDE)

 

Are you extremely passionate about giving excellent customer service Do you always go above and beyond for customers Do you live on your phone, follow all the latest trends and love social media This is the role for you!

Due to rapid growth, we are ready again for a talented individual to join the team. The role will be primarily focused on customer care, service & sales but may also potentially involve PR and influencer outreach work too. You will be responsible for delivering amazing customer care and going above and beyond for every customer that interacts with our company. Come and join our dynamic team in a positive and exciting start-up environment.

 

About SnapWireless

We are a fast growing Australian owned consumer electronics company focused on wireless charging. We are shaking up the old boring consumer tech industry not just in Australia but around the world with our unique products and a strong focus on wireless charging. Our online content reaches millions of people each day through social media marketing strategies and has in return created thousands and thousands of happy customers!


In 2019, we are looking to scale rapidly within Australia and US and work towards our goal of becoming one of the most recognized consumer tech brands not only in Australia but all around the world. We are seeking a passionate and hardworking individual to join this adventure with us!

 

About The Role

The role will be primarily focused on customer service, sales, and after-sales care. We are looking for someone with experience in Customer Service/sales who has excellent communication skills, a can-do attitude and willingness to learn. The role will see you working closely in a small team and alongside the directors. We are an e-commerce company so you will be interacting with customers online using computers and various apps and programmes and taking calls, not face to face in retail.

 

Key Duties/Responsibilities

  • You are the face of the brand and the first point of contact with customers
  • Responding to emails, live chat, and messages via Facebook/Instagram
  • Effectively handle and resolve customer concerns, complaints, and inquiries
  • Admin work and updating customer records, requests
  • Creating and managing returns, refunds, and exchanges
  • Potentially doing PR and influencer management via social platforms such as Instagram and reaching out to social media influencers to collaborate

 

Ideal Skills & Experience you should have

  • Experience in a customer service role, whether face to face or call center (1-2 years)
  • Be quick on your feet and be able to think of clever solutions
  • Proactively look for solutions and clever solutions to meet and exceed customer needs
  • Exceptional customer communication skills in both written and verbal
  • Strong organisation skills and able to work in a team environment
  • Understanding of the current social media landscape, the trends and what people are interested in is welcomed but not essential
  • Experience in PR and communications is welcomed but not essential
  • Interest in, undertaking or have completed a Marketing Diploma/Degree is welcomed
  • Have extremely high attention to detail
  • Reliable and trustworthy

Skills and attributes aside, company culture is very important to us and you must be a positive person who is always seeking to learn more and grow personally and professionally.
 

What we offer you:

  • A super positive, fun and laid back work environment in a small team
  • The opportunity to work for a fast growing innovative e-commerce start-up (not just a big boring corporate company)
  • Lots of growth and development opportunities, being a young company you will be likely to grow into a management role
  • Full training on products, processes, and systems
  • Ongoing support to achieve success both personally and professionally
  • 5-6 hours per day, Mon-Fri (25-30hrs per week) with the opportunity for full-time casual work as the company/role grows

The successful candidate must be able to work Monday to Friday between 8 am and 6 pm.

 

This role will most likely be an early 2019 start with interviews possibly commencing before the new year.

 

LOCATION: Welland, South Australia 5007

 

 

02/01/2019 $0 Adelaide Australia 1 Call Centre & Customer Service
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