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Store Manager

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Black Star Pastry

Black Star Pastry opened its first boutique patisserie in Newtown in 2008. The brand has since become a Sydney institution, famous for the Strawberry Watermelon Cake, with stores in Rosebery, The Entertainment Quarter, Sydneys CBD as well as its original home in Newtown. Under new ownership Black Star Pastry is set to open stores across Australia, Asia, North America and Europe. We are seeking key team members to come on this exciting journey with us.

  • Are you looking to build on your existing management skills and experience
  • Are you ready to take the next step in your career working for a growing brand
  • If you feel passionate and connected to the Black Star Pastry brand then please read on to find out more about this fulfilling opportunity within the management team. 

In this role, you will manage all areas of the store, including overseeing employee performance and customer satisfaction whilst increasing profits through good business decisions ensuring that they are in line with the business strategy. The role is imperative to the success of the business as the decisions made will directly impact the customer and company revenue.

Your duties and responsibilities will include:

  Provide hands on leadership within the store, overseeing all direct employees ensuring that they are familiar with and trained in all store processes, standards and expectations.

Communicate position expectations and monitor employee performance including coaching, counselling and disciplining employees.

 Ensure adherence to systems, policies, procedures, and productivity standards.

 Complete weekly rosters in a fair and consistent manner and within budget requirements.

Maintain workplace cleanliness standards, establishing systems to ensure cleanliness levels are consistent and acceptable, communicating clear expectations to the team.

Strive to achieve financial objectives, analysing variances and initiating corrective actions.

Maintain quality of service by enforcing quality and customer service standards, analysing and resolving quality and customer service problems, identifying trends and recommending system improvements.

Participate in leadership meetings and workshops. 

To join us on this exciting journey, you will meet the following criteria:

2-3 years' management experience within a similar role and work environment.

 Passionate about hospitality service, and product quality.

Capability to connect with customers and provide a high level of service.

Problem solving and critical thinking skills.

Conflict management experience with the ability to give construction feedback to employees.

Demonstrated capability to multi-task, with strong organisational skills.

 Exceptional written and verbal communication skills.

In this role, you will be employed on a full-time basis including working one day on the weekend. 

02/01/2019 $0 CBD, Inner West & Eastern Suburbs Sydney Australia 1 Manufacturing, Transport & Logistics
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