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Service Design Lead

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Michael Page

Opportunity to work for innovative Education organisation, Opportunity to get involved in a unique role, Fantastic opportunity to be part of an leading customer focussed intiative.

An established Education organisation is looking for a Service Design Lead to support the delivery of the organisation's service-led experiences, eco system mapping and other customer experience and strategic priorities.

Client Details

An established Education and Training organisation based in Melbourne CBD.


The successful Service Design Lead will be responsible for:

  • Defining, designing and enchancing key service design processes
  • Facilitating interviews and workshops with key stakeholders across the business to identify opportunities to connect with customers and improve customer experience
  • Utilising research findings to drive projects focussed on building and developing capability to identify opportunities to innovate and transform experiences across customer, service and digital channels
  • Working closely within the experience design function to deliver high quality, customer focussed outcomes


The successful Service Design Lead is expected to meet the following requirements:

  • A leader - someone with a huge passion for creating great user/customer experiences within process and service design, combined with a true understanding of empathy for users

  • Extensive experience in service design including the ability to built out capability.

  • Proven experience of innovation and the ability to drive cultural change

  • First rate communication skills and the ability to consult and interact effectively across stakeholders are all different business levels.

  • Demonstrated design principles and processes experience

  • Solid understanding of human centred design, design thinking and service design principles

  • Experience working in an agile/scrum methodology

Job Offer

The successful Service Design Lead will be offered a January start and an initial 6 month contract which a planned extension for another 6 months.

02/01/2019 $0 CBD & Inner Suburbs Melbourne Australia 1 Design & Architecture
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