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Application Support Analyst

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Australian Broadcasting Corporation

About the ABC
The ABC is the nation's most trusted and independent source of Australian conversations, culture, and stories. With over 4,000 employees from diverse backgrounds across over 50 locations around Australia and overseas, we are proud to create, curate and deliver high-quality content that informs, educates and entertains Australian communities.
About the Role
Working as part of our vibrant Digital Engineering team, you will proactively monitor, manage and support core web content management and publishing systems, helping to ensure system performance and stability for content makers across the ABC.
You will assist in the release of new applications and upgrades to existing services as well as respond to alerting and requests for application support from business stakeholders.
Reporting to the Senior Engineering Manager, you will:

  • Provide operational support for Web Content Management and Publishing systems to agreed service levels.
  • Communicate with stakeholders to effectively manage system changes, planned and unplanned outages.
  • Prioritise support requests and incidents and deliver fixes within agreed service level timeframes. 
  • Work within existing incident management processes, ensuring successful resolution. 
  • Proactively monitor system performance, working with the software development team to identify problem trends.
  • Review, test and apply software patches and updates to environments when required.
  • Maintain detailed technical knowledge of web content management and publishing systems including key stakeholder relationships and an understanding of business usage.
  • Continuously improve reliability through monitoring and reporting of faults in supported platforms.

About You
You'll bring previous experience and skills in the following areas:

  • Application support and administration of complex Java-based web applications. Web content management and publishing systems is desirable.
  • Linux based environments including the management of application and web serving technologies such as Tomcat, Nginx and Varnish. Previous experience with content delivery networks and Amazon Web Services products is desirable.
  • Scripting language such as Python, Ruby or Shell.
  • Experience developing Java applications is desirable.
  • Automated configuration management tools such as Puppet or Chef. 
  • Experience with using common third-party DevOps tools such as Jenkins, Datadog, New Relic, JIRA and Confluence.
  • Strong communication skills. Previous experience working with Agile project management practices is desirable.

Applications Close: 11 January 2018
For more information on working at the ABC visit abc.net.au/careers
Recruitment Agency applications will not be accepted.
The ABC strives for equity and diversity in the workplace, and to promote a culture of opportunity. Through its services, the ABC seeks to represent, connect and engage with all of the Australian community. In line with our focus on diversity, applications are strongly encouraged by Indigenous Australians, people from a range of cultural and linguistic backgrounds and people with disabilities. The ABC also aims to achieve a gender-balanced workforce.

02/01/2019 $0 CBD, Inner West & Eastern Suburbs Sydney Australia 1 Government & Defence
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