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Internal Sales, Customer Service Melbourne

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Automatic Heating

Northern Suburbs Melbourne; Internal Sales, Customer Service person is required for one of Australia’s leading suppliers to the commercial HVAC market in Australia...

This role offers a great opportunity to work with a great Company!  

The Company: We are a leading provider of water based heating and cooling solutions to the commercial HVAC market in Australia.

With over 90 years' experience, the products we bring to the HVAC market in Australia are world-class and sourced from some of the most progressive and technologically advanced manufacturers from around the world.

We then enhance these innovative solutions with the skills of our highly trained technical support team.

To be successful in this role, you will be required to support the Sales team and BDM’s by providing First Class Customer Service achieved by assisting clients via calls, email and trade counter to meet their needs (e.g. Quoting, Order Processing, Troubleshooting and Technical Support).  

Responsibilities include:

  • Quoting on daily enquiries plus adjusting quotations as required
  • Answering incoming calls and other sales related calls as required
  • Providing First Class Customer and BDM support
  • Always providing accurate and detailed information when requested and ensure follow-up and any promises made are kept
  • Understand the product configuration; its benefits, the client’s needs in various situations and communicate these benefits to prospective end-users
  • Participate in meetings as required and monthly Sales meetings
  • Assist in achieving sales targets by: Product & Technical phone support; After-sales follow-up; Coordinate visits by field-based BDM’s to customers to resolve any issues; Interacting with other Customer Service team members
  • Other duties a required

  What you will bring:

  • 2 to 5 years experience providing Technical Support to customers
  • Strong attention to detail and time management skills
  • Experience negotiating with decision makers and influences to secure orders
  • Excellent written and verbal communication
  • Strong computer skills – quoting and CRM programs desirable

  What we can offer:  

  • A competitive rate ($60,000 to $70,000 + Super) depending on experience;
  • Hours: 8.30am to 4.30pm;
  • Onsite parking;
  • Modern offices and a friendly team environment;
  • A safe, smoke-free workplace and equal opportunity;
  • Peer recognition incentive program.

We pride ourselves on our values and company culture, and seek to employ someone like-minded that believes in the importance of solving it for the customer; trust; helpfulness; initiative and being a champion for sustainability.

Should your skills and experience match those required, we'd love to hear from you! 

Please tell us in your Cover Letter why you will be an asset to the Company and provide a current Resume.


27/01/2019 $70000 Northern Suburbs Melbourne Australia 1 Sales
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